Your presence is mandatory for both the move-in and the move-out (Art.11 of our General Terms and Conditions of Sale). Before the vehicle leaves, you must check that nothing has been left behind, either in the home or in the outbuildings. You must also check that your belongings are in good condition and that you are satisfied with the service provided.
If you cannot free yourself, you must be represented by a trusted third party. To do this, you will need to fill in the "Mandat de Représentation" (power of attorney) for the benefit of this person, who will carry out the contractual and regulatory formalities on your behalf. In principle, this power of attorney appears on one of the copies of the "Lettre de Voiture", but it can also be written on plain paper. You'll find a model here.
Your question is pertinent.
In accordance with article 9 of our general terms and conditions of sale, we do not accept responsibility for people, animals, plants, dangerous, infectious, explosive or flammable materials, jewelry, coins, precious metals or valuables.
Indeed, the removals business is governed by public goods transport regulations, which unfortunately prohibit us from transporting people, with the exception of company employees.
Perhaps the solution lies in organizing the move at dates and times that will allow you to make the train journey during the truck's journey? It's best to explain this constraint to the mover you've contacted. He'll probably be able to suggest a solution.
In principle, you should collect your moving boxes and adhesives directly from your mover. Sometimes, it's possible for him to deliver them in advance.
There are two types of boxes: linen boxes and book boxes. They are packed "flat" by 20 and take up very little space. They can be loaded into any type of car.
You can find the General Terms and Conditions of Sale by clicking on the link at the bottom of each page of this site.
This is the person with whom you have entered into a contract and for whom you have accepted and signed the estimate.
However, if this company has no more available dates at the time of the order, in accordance with article 23 of our general terms and conditions of sale, it may entrust, under its entire responsibility, the total or partial execution of the move to another company in the Les Gentlemen du Déménagement/Proxidem group.
If the move is not carried out by a company in the group, the professional rules in force also allow the company to subcontract the move to a third party outside the Les Gentlemen du Déménagement/Proxidem network, referred to as the "executing company". In this case, you must be informed at least 2 days before the move.
If you refuse to accept this subcontractor, which must be notified to the company at the precise moment you are informed, the contract is cancelled and the sums paid in advance are returned to you.
The booking procedure is specified on the quotation: in general, you must date and sign the quotation and return it to the mover with your deposit (normally 30% with the order, unless otherwise agreed).
If your move is paid for by your employer, you must comply with the provisions of the framework agreement.
Please note that in all cases, the removal company cannot guarantee the completion dates before receipt of the deposit (or the company's purchase order).
As soon as possible!
Beyond that, you can consider the following deadlines to be reasonable:
- From June 1st to September 30th: 20 working days minimum before loading date.
- Rest of the year: 10 working days.
Beware of end-of-month periods, which are always sensitive.
Working days are from Monday to Friday inclusive.
Be aware of public holidays. Weeks that include a public holiday do not, in principle, allow organized tours for medium- and long-distance moves.
If you have benefited from an attractive price for a "organized tour" or "groupage" move, be sure to check with the removal company you have chosen that the planned program will be carried out.
Remember, too, that heavy goods vehicles are subject to numerous traffic restrictions, particularly on Saturdays, Sundays and public holidays.
The moving consultant will determine this, based on the information gathered during the technical inspection.
If you have opted for a "circuit organisé" or "groupage" move, the moving company's secretariat will let you know the dates a few days before your move.
Keep in mind that a typical move consists of 3 phases:
If you need to move urgently, you won't have too much trouble finding a mover, except during the high season, from June to August, and sometimes at the end of the year. If you have to improvise a move during the high season, don't hesitate to contact a group like Les Gentlemen du Déménagement, whose network can help you find a solution.
More information on How to move quickly?
We can handle this type of move for you.
Don't hesitate to contact our local representative for guidance on the steps to follow.
Yes, because in accordance with the law and as stated in article 13 of our general terms and conditions of sale, the remover is legally responsible for your furniture throughout the entire removal process. He is obliged to return your furniture to you in the same condition at the end of the operation as it was before the start. To do this, he must offer you basic liability coverage (FIRST).
This guarantee does not apply if the company is not responsible for loss of or damage to the goods being moved. The company's liability may be exonerated in the following cases: force majeure (e.g. storm) or the actions of a third party (e.g. traffic accident not at fault), inherent defect of the item or fault of the customer.
To guarantee your furniture in the specific circumstances where the moving company is not liable, you can take out "damage" cover through the moving company or with your own insurance company.
We offer "damage" cover (MUST) for all losses and damage caused by the company, as well as those resulting from force majeure and third-party causes.
Compared with the Basic or FIRST Liability Guarantee, the MUST Guarantee includes :
- For categories of goods that depreciate over time, no depreciation coefficient will be applied for goods less than 36 months old (18 months for Basic or FIRST liability cover);
- For objects and works of art, if expert appraisal of the restoration of the goods shows that they have depreciated, an additional indemnity representing 20% of the cost of repairs will be granted, up to a maximum of €760;
- By convention, if it is impossible to determine the exact age of an item, it will be deemed to be 5 years old (8 years for Basic or FIRST liability coverage);
- Coverage in the event of late delivery due to major events (traffic accident, theft, fire), covering accommodation and catering costs incurred as a result of the delay, up to a limit of €1,500 per removal (limited to €500 for Basic or FIRST liability coverage).
Yes, this formality is mandatory, in accordance with article 14 of our General Terms and Conditions of Sale.
The quotation must specify the maximum amount you can claim in the event of a claim. You are asked to provide a detailed statement of the value of your furniture.
This document will serve as the basis for calculating compensation in the event of damage observed after your move.
No.
Your mover and his staff are not experts in this field, and therefore cannot give you an estimate of the value of your furniture. This value can only be determined by you, and must be included in your estimate.
The moving consultant will give you a document called a "Declaration of Value", which will help you make a room-by-room inventory of your belongings to determine the total value of your furniture.
At the end of the move, the team leader will invite you to make an overall visit to check the condition of your belongings and furniture, and that they have been reinstalled in accordance with the services stipulated in your removal contract. This end-of-job visit is subject to the participation of both parties.
Once this check has been completed, the team leader will ask you to fill in and sign the "consignment note" delivery slip.
If you have noted any damage or missing items, you must clearly and precisely express your reservations on this slip. The team leader must add his own observations. In the case of reservations on the delivery note, you do not have to justify the company's responsibility, unless the team leader contests them on the same document.
If you have not made any reservations on the consignment note, or if these have been contested by the team leader, you have a legal period of ten days in which to address your grievances to the removal company by registered letter. This period of ten calendar days begins the day after the delivery note is signed. In the case of reservations which do not appear on the delivery note, but which are correctly notified to the removal company within the ten-day period, it is up to you to establish, by any means at your convenience, that the company is liable.
Reservations which do not appear on the delivery note and which are notified to the removal company by any means beyond the legal deadline of ten days are precluded from calling the company's liability into question.
This is a period of time beyond which you are deprived of the right to act to assert your rights or claims.
In the case of removal contracts, the limitation period is one year. This period is set by law as part of the regulations governing the public transport of goods.
To interrupt the limitation period, you must initiate legal proceedings against the co-contractor and the parties against whom you are seeking redress.